Terms And Conditions
Money-Back Guarantee
At ZIGRAFY , we are committed to delivering high-quality social media design services that meet your expectations. If you’re not satisfied with our work, we offer a Money-Back Guarantee under the following terms and conditions:
1. Eligibility
To be eligible for a refund:
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You must notify us in writing within [insert number, e.g., 7 days] of receiving the final deliverables.
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The request must include a detailed explanation of why the work does not meet your expectations.
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You must have participated in the design process, including providing feedback during the revision rounds.
2. Non-Eligible Situations
Refunds will not be provided in the following cases:
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If the project has already been approved and finalized.
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If the request is made after the agreed-upon revision rounds have been completed.
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If the dissatisfaction is due to changes in your requirements or preferences after the project has started.
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If the project is canceled after work has commenced.
3. Refund Process
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Once your refund request is received, we will review it within [insert number, e.g., 5 business days].
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If approved, a partial or full refund will be issued based on the work completed and the stage of the project.
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Refunds will be processed using the original payment method within [insert number, e.g., 10 business days].
4. Partial Refunds
In some cases, a partial refund may be issued if:
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A portion of the project has been completed to your satisfaction.
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The dissatisfaction is limited to specific deliverables or aspects of the project.
5. Our Commitment
We strive to ensure your satisfaction and will work closely with you to address any concerns before a refund is considered. Our goal is to resolve issues amicably and deliver designs that exceed your expectations.
6. Contact Us
If you have any questions about our Money-Back Guarantee or would like to request a refund, please contact us at:
Email: admin@zigrafy.com
Phone: +94776241173
We stand behind the quality of our work and are confident in our ability to deliver exceptional social media designs. However, if we fall short of your expectations, our Money-Back Guarantee ensures you’re protected.